 Testimonial
- Qantas
08 February 2000
I have nothing but the highest praise for PACE Australia. They have been an
exceptional partner and have have worked hard to ensure that our overall
objectives were not just met but exceeded.
One of the key reasons we chose PACE Australia to initiate an extensive
training program for us as their commitment to developing a program that was
individually tailored to our specific requirements. This was not an easy task as
the airline industry is quite unique. However PACE worked hard to successfully
acquire a comprehensive understanding of our business. Without doubt, this was a
key factor in the success of our training, as being tailor-made for Qantas the
program was extremely relevant, focused on critical issues and concerns, was
able to meet real needs, and gave people invaluable skills and knowledge
appropriate to our business.
One of the greatest attributes of PACE Australia is their commitment to the
client. They worked tirelessly to ensure our program was a success, and to
deliver results that exceeded our expectations. They were exceptional in their
determination to meet our demands and timeframes no matter how unrealistic, and
worked in partnership with us to ensure that our training program continuously
evolved to meet new challenges within our industry.
A real strength of our relationship as that it did indeed become a true
partnership. PACE Australia viewed their success through the success of Qantas
and they therefore became a strong and integral partner in the development of
our sales team. Their professional and personal commitment to the achievements
of the Qantas sales force has been nothing short of exceptional.
Importantly, the measurable results we have experienced since the instigation
of the training program have also been exceptional. We have substantially
increased profitable revenue, have increased our client base, reduced our
vulnerability and e are now managing our business far more effectively.
Significantly, we have also reviewed our whole approach to account management
and have developed sales tools that have dramatically improved the way e do
business.
The most spectacular results we've experienced have been with our people. The
training program has given them newfound confidence and maturity in the way they
manage both themselves and the business. It has provided them with a far more
streamlined approach overall which has helped in their activity management and
focus, and importantly has given them excellent skills, knowledge and confidence
to meet the challenges of an intensely competitive market.
Working with PACE Australia has been a tremendous experience. The investment
we made with them was significant but the results we experienced in our business
have more than exceeded our expectations.
I could not recommend them more highly.
Sue Hollis
Regional General Manager
Australia Sales
QANTAS Airways Limited
Australia Sales
ACN 009 661 901
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