Skills development
Our experienced training Consultants provide a range of quality in-house training
solutions in all key areas required by sales managers, sales people, customer
service staff and support staff.
Core / foundation skills programs
We have a range of "core"
skills programs that provide sales and service staff with all necessary
'core' or 'foundation' skills - see right.
Advanced programs
All these programs are customisable for different levels of experience and
market situations to create more advanced and challenging training situations.
In addition, specific advanced programs are:
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Selling to the C-level: 3 levels of decision-makers - the CEO, the CFO and the
Technical Buyer
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Selling Financial Solutions
For more experienced sales staff, we find that small-group coaching sessions
around specific subjects are often a more appropriate skills development
vehicle. Too many experienced sales people have to endure the "sheep dip"
approach along with less experienced staff and we find that this does not create
the most conducive or effective learning environment for them.
Short courses
PACE Australia provides, in addition to full programs, a range of half-day
training courses specifically for local events such as State Sales Meetings. Our
Training Consultant agrees a specific skills module with the local Sales Manager
and delivers this.
Even the most highly trained and experienced sales team will benefit from
continuous improvement as well as regular reinforcement of basic sales skills
and sales processes. Often time spent out of the field needs to be minimised and
getting the whole team together from across the country happens irregularly
PACE short course training modules address this issue. Half day Modules can
be more easily integrated with busy schedules.
Regular events, as part of a series, provide opportunities for coaching and
reinforcement. Modules can be mixed and matched to build a development
roadmap to suit the needs of the team, individuals and the organisation. And
by focusing on one skill area at a time, a sales team can develop simple yet
effective action plans for continuous improvement in the field.. Each session
ends with an agreed action plan for the following months. In this way, a sales
team can develop a 'theme' for the month and thus continue to develop their
skills in the field
These short courses are not intended to replace a full training program, but
rather act as a "quick fix" or means of reminder and reinforcement.
Our Training Consultants
Our Training Consultants have many years of multi-industry experience in the
design, build and delivery of relevant and practical skills development
solutions that create results. Their own development encompasses modern and
effective training delivery methods and solutions.
They can work with you on one-off events for short-term "up-skilling" or
conferences and sales meetings, or alternatively to assist you to build
long-term development plans that interface with your HR and L&D methods to
support your sales and service organisation in the longer term. |
