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Sales Performance Consulting

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Mastering Telephone Sales

Effective selling or servicing over the phone is one of the most efficient ways that companies can sell their products and maintain customer loyalty. It enables staff to focus on depth and breadth of products / services when building the relationship with the customer.

Our training programs focus on improving sales service and increasing sales conversion rates. By enabling your team to identify your customer's needs, and manage the sales interaction effectively, we can help your business to fully exploit its telesales investment and enhance customer satisfaction.

We can design a development program to train your staff on the skills required for effective structured telephone sales calls, with the objective of identifying and meeting customer needs. By understanding the importance of developing empathy and using effective listening and questioning to determine customer needs, this skills development would enable your staff to optimise sales outcomes.

CALL CENTRE KEY AREAS

Mastering call centre skills

Team leader development

Managing Business Performance


CONTACT US

Phone: + 61 3 6234 7485
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