Mastering Telephone Sales
Effective selling or servicing over the phone is one of the most efficient
ways that companies can sell their products and maintain customer loyalty. It
enables staff to focus on depth and breadth of products / services when building
the relationship with the customer.
Our training programs focus on improving sales service and increasing sales
conversion rates. By enabling your team to identify your customer's needs, and
manage the sales interaction effectively, we can help your business to fully
exploit its telesales investment and enhance customer satisfaction.
We can design a development program to train your staff on the skills
required for effective structured telephone sales calls, with the objective of
identifying and meeting customer needs. By understanding the importance of
developing empathy and using effective listening and questioning to determine
customer needs, this skills development would enable your staff to optimise