PACE Australia
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Sales Performance Consulting

Skills Development

Supporting the Sales Manager

Strategic Account Management

Accelerate Sales-Team Performance

High Performance Coaching

 

Ongoing Support for
Sales Managers

Sales Manager Resources

Sales Management News and Views Blog

 
Training Programs for
Sales People
Call Centres

Call Centres

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Mastering customer service

Maintaining and enhancing customer satisfaction can effectively add value to the customer, your staff, and your organisation. This is important as it provides the foundation for future sales and retention.

By developing your staff to become professional Call Centre Consultants, we can empower them to deliver personalised and targeted service to your customers.

Your team's ability to build report with customers, identify needs and solve problems will add value to the business relationship, at minimal cost to your organisation.

Our development programs will be designed around the effectiveness of structured telephone customer service skills.

Developing these skills will help increase your business by training Call Centre staff to capitalise on all business opportunities, thereby ensuring that your customers receive the full value of your organisation's products and services.

CALL CENTRE KEY AREAS

Mastering call centre skills

Team leader development

Managing Business Performance


CONTACT US

Phone: + 61 3 6234 7485
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