PACE Australia
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Sales Performance Consulting

Skills Development

Supporting the Sales Manager

Strategic Account Management

Accelerate Sales-Team Performance

High Performance Coaching

 

Ongoing Support for
Sales Managers

Sales Manager Resources

Sales Management News and Views Blog

 
Training Programs for
Sales People
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Call Centres

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Leadership skills

Strong team leaders will bring your Call Centre vision to life. They will channel management's vision and help shape the culture of Call Centre service excellence.

Team Leaders are usually good telesales or customer service people who will benefit from the opportunity to develop or enhance their leadership skills, but by the nature of their work are often too caught up in the day-to-day operational needs of the centre to do so.

To be effective, Team Leader development needs to address the key areas of:

  • Leading and managing a team
  • Processing and organising information
  • Developing a culture of coaching, feedback and improvement
CALL CENTRE KEY AREAS

Mastering call centre skills

Team leader development

Managing Business Performance

 

CONTACT US

Phone: + 61 3 6234 7485
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